Support

Answers about Pro and purchases, backups, moving to a new phone, streaks and reminders. If yours isn't here, write to us.

Pro, trials and purchases

How much is Pagehour Pro, and is there a free trial?

Pro costs $29.99 a year with a 7-day free trial, or $4.99 a month with no trial. These are US prices: the App Store or Google Play shows the price in your currency before you buy. The free app keeps the timer, logging, unlimited books, Goodreads import and CSV or JSON export.

How do I stop the free trial before I'm charged?

Cancel the yearly subscription in the store before the 7 days end, using the steps in the next answer. On iPhone, Apple asks you to cancel at least 24 hours before a trial ends. Deleting the app does not cancel a subscription.

How do I cancel Pagehour Pro?

Subscriptions are managed by Apple or Google, not inside Pagehour. On iPhone, go to Settings → your Apple ID (top of the screen) → Subscriptions → Pagehour. On Android, open the Google Play app → Profile → Payments & subscriptions → Subscriptions → Pagehour. Cancel there. You keep Pro until the current period ends.

How do I restore a purchase?

Open You → Restore purchases. Pagehour checks your Apple ID or Google account for a past Pro purchase and unlocks it on this device. Nothing is charged again.

I bought Pro on iPhone. Does it work on Android too?

No. Pagehour has no account, so Pro belongs to the store you bought it from. An App Store purchase restores on another iPhone signed in to the same Apple ID, and a Google Play purchase restores on another Android phone with the same Google account.

How do I get a refund?

Apple and Google handle refunds under their own policies. For an App Store purchase, sign in at reportaproblem.apple.com and choose Request a refund (Apple's steps). For a Google Play purchase, follow Google Play's refund request steps.

Your library and backups

Where does my data live?

On your device only. Pagehour doesn't run servers that receive your reading data, and there's no account or sign-in. Deleting the app deletes your data unless you've exported a backup first.

How do I back up or export my data?

Open You → Export your data. Choose a full JSON backup or a CSV file of every book, session, note and freeze, and Pagehour hands it to your phone's share sheet so you can save or send it wherever you like. Export is free for everyone.

How do I move my library to a new phone?

On Android, the phone's automatic backup can bring your library across when you set up the new phone. For any other move, including Android to iPhone, export a JSON backup on the old phone and copy the pagehour-backup.json file to the new one. Then tap Restore from a backup on Pagehour's first screen, or open You → Restore from backup. You see what the file holds before anything changes, and the restore replaces everything in Pagehour on that phone.

Can I import my library from Goodreads?

Yes. On goodreads.com, open My Books → Import and export → Export library, then in Pagehour go to Import from Goodreads and choose that downloaded .csv file. It's read on your phone and never uploaded anywhere. Books you already have are skipped, so it is safe to run again. The Goodreads export guide shows each step.

What does Share anonymous usage data send?

From version 1.3, Pagehour sends anonymous usage events, such as which screens open and that a session was logged. They never include titles, authors, notes or search text. Switch it off under You → Share anonymous usage data; turning it off deletes what was already sent. The privacy policy lists every service the app talks to.

Reading, streaks and reminders

What counts as a reading day for my streak?

A day counts once it has a session with pages read, or at least one minute of timed reading. Days follow your phone's local calendar. Today never breaks your streak: until it ends, the streak stands on yesterday. A session that runs past midnight counts for both days.

I forgot to start the timer. Can I still log the session?

Yes. Tap Read yesterday? Log it on the Today screen, or Log past on the book's page, and enter the minutes and pages. Today and yesterday are free. Earlier days, up to 60 days back, need Pro, and your first older-day repair is free.

What is a streak freeze?

A Pro feature that protects your streak on a day you don't read. You earn one freeze for every 7 days you read and can bank up to 3. A banked freeze covers the most recent missed days automatically. A frozen day keeps the streak going but doesn't add to the count.

Why didn't my daily reminder arrive?

Check that You → Daily reminder is on and set to the time you want. If notifications are blocked, Pagehour says so there: allow them in Settings → Pagehour on iPhone, or Settings → Apps → Pagehour → Permissions on Android. The reminder is skipped on days you've already read, so a day when you read early gets no nudge.

Can I change the app's language?

Yes. Pagehour follows your phone's language, or you can pick one under You → Language. It comes in English, German, Spanish, French, Italian, Japanese, Korean and Portuguese.

Still stuck?

Email support@pagehour.com. Tell us your phone model, its iOS or Android version, and what you tapped before the problem, and we can usually answer without a back-and-forth. If you're asking about a purchase, say which store you bought it from.

New to Pagehour? Try the free reading speed test to get the words-per-minute figure the app's finish dates build on, or read who makes Pagehour. The Privacy Policy and Terms of Use cover the rest.